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Privacy Policy

THIS PRIVACY POLICY (THIS “POLICY”) DESCRIBES HOW AND WHEN CIRCLE WELLNESS AND ITS AFFILIATES (COLLECTIVELY, “CIRCLE WELLNESS,” “WE,” OR “US”), USE AND SHARE YOUR INFORMATION WHEN YOU USE OUR WEBSITE AT WWW.CIRCLEWELLNESSSPAS.COM (THE “WEBSITE”), OUR BOOKING SYSTEMS, PAYMENT SYSTEMS, DIGITAL TOOLS, AND OTHER RELATED SERVICES (COLLECTIVELY, THE “SERVICE”).

 

THIS POLICY ALSO DESCRIBES OUR USE AND DISCLOSURE OF THAT INFORMATION. BY USING OUR SERVICE, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION IN ACCORDANCE WITH THIS POLICY AND APPLICABLE PRIVACY LAWS IN CANADA AND THE UNITED STATES.

Compliance With Privacy Laws

Circle Wellness complies with applicable privacy and data protection laws, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • British Columbia’s Personal Information Protection Act (BC PIPA), where applicable
  • Applicable U.S. federal and state privacy laws

Where required by law, we obtain consent before collecting, using, or disclosing personal information, and we provide individuals with access to their personal information and the ability to request corrections.

Personal Information

“Personal Information,” as used in this Policy, is information that specifically identifies an individual end user of the Service, such as an individual’s name, address, telephone number, or e-mail address. Personal Information also includes information about an individual’s activities, such as information about their activity on our Service, and demographic information, such as date of birth, gender, geographic area, and preferences, when any of this information is linked to Personal Information that identifies that individual.

 

Personal Information does not include “aggregate” or other non-personally identifiable information. Aggregate information is information that we collect about a group or category of products, services, or users that is not personally identifiable or from which individual identities are removed. We may use and disclose aggregate information, and other non-personally identifiable information, for various purposes.

Collection of Voluntarily-Provided Information

We collect Personal Information that our users provide to us in a variety of ways on our Service, including:

 

E-mail Newsletters
We may offer e-mail newsletters with announcements and information about Circle Wellness from time to time on our Service. If you sign up to receive a newsletter from us, we collect your e-mail address. You may opt out of receiving e-mail newsletters at any time.

 

Bookings, User Accounts and Profiles
Our Service or third parties may give you the ability to make bookings, register for a Circle Wellness account, or create and update a user profile. If we offer such functionality on the Service, we will collect the Personal Information that you provide in the course of using that functionality. This information may include, for example, your name, contact information, preferences, and service history. Some information may be required, while some may be optional. This information will not be public for other users to see.

 

Integrated Services
You may be given the option to access or register for the Service through third-party platforms (each an “Integrated Service”), such as social login providers. By doing this, you authorize us to access and store the credentials and information that the Integrated Service makes available to us, and to use and disclose it in accordance with this Policy. Please review each Integrated Service’s terms of use and privacy policies carefully before using their services and connecting to our Service.

 

Correspondence
If you contact us by e-mail, through a contact form, or by other means, we collect the Personal Information contained within and associated with your correspondence. We use this information to respond and improve our Service.

 

Promotions
We or our partners may conduct or sponsor contests, promotions, or special offers. Participation may involve the collection of Personal Information by us or by a third party, as disclosed in the applicable promotion terms and privacy policies.

 

Passive Information Collection
When you visit our Service, some information is collected automatically. This may include:

  • Internet Protocol (IP) address
  • Browser type
  • Referring website
  • Actions taken on our Service
  • Content accessed and interactions
  • E-mail engagement (e.g., opens and clicks)


We may collect this information using technologies such as server logs, cookies, and web beacons. We use this information to administer, operate, and improve our Service, enhance user experience, and deliver relevant content.

Third parties, such as analytics or advertising providers, may also collect information through cookies or other technologies. We do not control these third-party data collection practices.

Use of Personal Information

We use Personal Information to:

  • Provide and manage bookings and services
  • Process payments and transactions
  • Improve operations and user experience
  • Maintain safety and security
  • Comply with legal and regulatory obligations
  • Send updates, promotions, or offers (with consent where required)
  • Conduct transactions including to process and administer purchases, exchanges, returns or other transactions;
  • Administer your account;
  • Send you technical notices, support messages, and other transactional or relationship messages;
  • Contact you and respond to any requests or other communications from you, including claims or requests for customer service;
  • Monitor trends, perform data analysis, and help us improve and customize our product and service offerings and customers’ experience;

Third-Party Service Providers

We work with trusted third-party providers to operate our business, including:

  • Booking and scheduling platforms (MarianaTek)
  • Payment processors (Stripe, Square)
  • Cloud storage and hosting providers
  • Marketing and analytics tools

 

These providers may process personal information on our behalf and are contractually required to protect it and use it only for authorized purposes.

 

Examples of service providers include:

  • Marianatek (booking and client management)
  • Stripe (payment processing and point-of-sale)
  • Square (payment processing and point-of-sale)
  • Each provider maintains its own privacy and security practices.

Cross-Border Data Transfers

Personal information may be stored or processed in Canada, the United States, or other jurisdictions where our service providers operate.

 

When information is transferred outside Canada, it may be subject to foreign laws and lawful access by courts or regulatory authorities. We take reasonable steps to ensure appropriate safeguards are in place.

Disclosure of Personal Information

Except as described in this Policy, we do not disclose your Personal Information without your consent.

Service Providers

We may share Personal Information with trusted third-party providers (e.g., payment processors, booking platforms, cloud storage providers) who assist in operating our Service. These providers must maintain confidentiality and use information only for authorized purposes.

Public Areas

If our Service includes public features (e.g., reviews), information you choose to share may be visible to others. You provide such information at your own risk.

Business Transfers

Personal Information may be transferred in connection with a merger, acquisition, restructuring, financing, or sale of assets.

Legal Requirements

We may disclose Personal Information if required by law or to protect our rights, safety, users, or property.

Consent

By using our Service or providing personal information, you consent to its collection, use, and disclosure as described in this Policy.

You may withdraw consent at any time, subject to legal or contractual restrictions. Withdrawal may affect our ability to provide services.

Access and Correction

You may request access to your personal information or request corrections by contacting us. We will respond in accordance with applicable privacy laws.

Data Retention

We retain personal information only as long as necessary to:

  • Provide services
  • Meet legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • When no longer required, information is securely deleted or anonymized.

Reviewing, Correcting and Updating Your Personal Information

You have the following data protection rights:

  • You can request access, correction, updates or deletion of your personal information.
  • You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • If we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about our collection and use of your personal information.

 

If you create an account on one of our websites, you can access and change your online account profile yourself. If you are not a registered website user, you can contact us to update your information by emailing us at hello@circlewellnessspas.com.

Disclosure of information

We cannot ensure that all of your personally identifiable information will never be disclosed in ways not described in this privacy policy. For example, we may be required to disclose personally identifiable information to the government, law enforcement or legal counsel (e.g. by court order).

Data Deletion Requests

To request deletion of your personal data, contact: hello@circlewellnessspas.com
We will respond in accordance with applicable laws.

Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

However, no method of transmission or storage is completely secure.

Third-Party Links

Our Service may contain links to third-party websites or services. This Policy does not apply to those sites. We encourage you to review their privacy policies before providing information.

Children’s Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

Updates to this Policy

We may update this Policy from time to time. Updates will be posted with a revised “Last Updated” date.

Contact Us

For privacy questions, access requests, or complaints:

 

Circle Wellness
Website: www.circlewellnessspas.com
Email: hello@circlewellnessspas.com
Last Updated: 12.02.26